Palettely
Support
Palettely is made by one person. Email is the best way to reach a human, and it goes straight to me.
Image generation needs a network connection. If it fails, check your signal and try again. Each account gets a set number of free generations per calendar month; when those run out, the app tells you, and Palettely Pro removes the limit.
Very busy or photographic source images split into a lot of small regions. Try a different style (Bold & Simple and Storybook give the cleanest results), a lower difficulty, or a simpler subject.
A region only fills when the colour you have selected in the palette bar matches that region’s number. Pick the matching colour, or use the ••• menu › “Fill all of this colour”.
Progress saves automatically when you leave a picture. If a project is missing after reinstalling the app, its data was stored only on the device and is not recoverable. Finished pictures live in the Gallery.
Palettely Pro is an auto-renewing subscription billed by Apple. Manage or cancel it in Settings › Apple ID › Subscriptions on your device. Refund requests are handled by Apple at reportaproblem.apple.com.
Deleting a project in the app removes it from your device. To erase the server-side record of generations tied to your device, email the address above from the device that has the app installed.